Field Service Forum For Service Business Community

HVAC Forum => HVAC Forum => Topic started by: sasha_nj on October 23, 2019, 10:38:17 AM

Title: Dealing with difficult customers - any advise?
Post by: sasha_nj on October 23, 2019, 10:38:17 AM
You always meet some customers that will mention and agree on one job and then wants to drag you to do other things for free. Or those, that will always complain one thing or other or are always doubtful.

Some will call you to repair totally unrelated problem as if all their future problems are part of their previous service call.

How do you keep such customers happy? How do you make sure that you set the right boundaries on such jobs?