SMF - Just Installed!

Recent Posts


we got the following message from Field Force Tracker - software company -

About Photocopier Module:
We have a special Photocopier Management module in FFT as a part of our service contract and warranty management module. It can help you in tracking of photocopier page counters, warranty, and parts and supplies used for the service/maintenance of each machine. It also computes recurring charges based on the monthly page overages using monthly meters and your PPC for B/W, Color and Scan counters, and generates recurring invoices automatically with usage charges. There are also several additional features for meter management both in small and big format printers.

The system also generates client balance statement on your letter head that can simply be emailed. Meter Reading is integrated with our mobile apps for field techs to enter meter readings when they go for the servicing of the machines.

Seems to be a great software, Go for it.
HVAC Forum / Consumer Tips - Furnace Safety Do's and Dont's
« Last post by amit on November 19, 2019, 10:29:50 PM »
I received following tips from an expert HVAC professional and publishing it for other consumers. 

If you are a pro - please help educate the consumers.

Whether you rent or own, heating and cooling are important for comfortable living. One way to ensure your home climate is stable is to practice regular furnace safety. Throughout this blog, you
Adding your Business to Service  Business Directory

A lot of  people contact us for listing their business where they can be found by the customers. We have created a special place for this purpose where you can list your business  and service information. Please do not spam forum with unnecessary links. instead build, your company's name in your signature when posting your response. That is the best way to advertise your business.

Service Business Directory

For US /Canada

If you are a US or Canada based service business, you can add your business information including services and up to three business images at:


If you are a service business, you can add your business at:



If you don't support business directory for other countries yet. We are working on it.

You can safely use your business email address. We do not spam any unwanted email nor we collect or sell your email to any one. Your email will only be used for password recovery.

Every business page goes through a manual review and approval process to keep bots and spammers away.

This site is owned and run by  a highly experienced team of Rapidsoft Systems, Inc a major software development and products company. We are determined to keep spammers and bad guys away.

HVAC Forum / Selling Preventive maintenance service contracts
« Last post by sasha_nj on October 23, 2019, 10:53:15 AM »
Service contracts help both businesses by building long term relationships,  and consumers by prolonging the life of their expensive equipment.

We strongly recommend maintenance contracts for consumers if they lack the know how or are unable to maintain the equipment themselves.

So how does one go about creating a good service contract and selling to the consumers?  I found this article on Internet that may be helpful.

First of all, a commercial sales rep does not sell things to their customers. Sales reps provide options to problems that their customers have through a consultative approach and our customers choose the option that best meets their unique business and technical requirements. In selling a commercial service agreement, the sales rep's primary job is to develop new business by seizing upon our prospect's mechanical maintenance opportunities.

The service agreement programs we develop to solve their unique problems require that we have an in-depth understanding of our maintenance product offerings. For each type of equipment and how it is being used, we must know what maintenance tasking must be done, how often, and what programs will best meet the customer's financial and technical requirements.

HVACR equipment and systems are building owner assets that must be maintained to assure equipment lasts as long, or longer, than it is being depreciated. Here are some important facts that you can use during your customer development process:

1. The depreciation range is usually 15 years for most HVACR equipment and 25 years for boilers and chillers. If maintenance-related catastrophic failures are proof, their existing maintenance program is not working.

2. HVACR equipment represents 15 percent or more of the owner's operating and energy budget. Poorly maintained equipment can cause this to increase 20 percent or in some cases exponentially.

Therefore, our primary objective when consulting for our clients is to determine how the equipment is being maintained and whether the program they have is adequate or is actually being done. Here are some encouraging facts to help convince you to concentrate on the service agreement business:

1. Studies have shown that 60 percent of all building owners are unhappy with the delivery of some or all aspects of their HVACR services, which means that you have an excellent chance of winning their business if you can demonstrate that you can deliver better than the competition in those areas where they are dissatisfied.

2. Unless you go through the trouble to find areas where you can demonstrate a difference, like looking for signs of poor maintenance or offering programs that better meet the customer's business and technical requirements, you will not be successful at finding where your competitor is falling down. In many cases, even the customer is not aware of problems until you bring them to their attention.

3. Here is another proven reason why you should go through the effort to do fact-finding: Quality is only seen when it is compared to the competition.

Equipment Surveying And Maintenance Requirements

To assist you to better identify the various types of HVACR equipment in the field, you should have a survey form  and survey tools to access, open, and view general equipment system condition information. You are simply looking for signs of poor maintenance and comparing their existing program with what the manufacturer or industry best practice recommends for maintenance tasking procedures.

For example, you will find, 60 percent or more of the time, evidence of a competitor's poor maintenance practices such as:

Missing or inappropriate filter types and/or sizes;
Dirty coils or heat transfer surfaces;
Leaks (e.g., air, oil, water, glycol, chemical);
Missing system components (e.g., compressors, fan motors, linkages);
Broken parts;
Safety or EPA violations (e.g., electrical panel missing, belt covers missing, broken ladders);
Extended operating cycles due to inappropriate equipment application or undersizing;
Inappropriate maintenance frequencies (too many or too little); or
No access to equipment or unsafe access (e.g., units over stairwells or electrical equipment).
All of these situations enable you to present and demonstrate how you can better deliver your services (versus the competition) to prevent these problems from occurring.

Developing An Equipment Reference Library
It is recommended that you develop an equipment and product reference library so you can quickly identify the following:
Equipment capacity and specification data (cfm, tonnage, horsepower, Btu, etc.).
Filter size and recommended efficiency ratings.
Available equipment and options.
Recommended equipment maintenance tasking and procedures.
Today, most equipment manufacturers have moved to provide online data sheets for their equipment and product offerings that are available in downloadable Acrobat PDF file format. You will find enough information to support your program recommendations or to support your findings of competitor poor practices.

Field Survey Tools

You do not have to be an engineer to perform a good system survey of condition. Your job during the initial survey is to identify signs of poor maintenance only. Naturally, the first mechanical inspection done by your service technician will identify broken components and other system problems.
The following survey tools are recommended for service agreement sales reps:

Flashlight to see into equipment cabinets, coil housings, and other poorly lighted areas where equipment can be found, such as crawl spaces and above dropped ceilings.
Camera to take pictures of signs of poor maintenance. Digital cameras are preferred for ease of incorporating pictures into a proposal.
Klein 10-in-1 multi-tool to open up cabinets to check filters, coils, and make/model numbers.
Survey forms and pencil to record equipment and system data.
The above tools will allow you to see into equipment and record signs of poor maintenance. The survey forms will allow you to gather information in a logical manner for input into your estimate. Combined, these tools will allow you to develop profitable and professional service agreement proposals. (Contractors can receive a free downloadable copy of a field survey form by e-mailing and including in the subject line "FREE Service Agreement Survey Form" along with your name, company, and phone contact information in the body of the e-mail.)

Now let's take a look at packaged rooftop units, which represent over 90 percent of all commercial HVAC equipment, and discuss where to find signs of poor maintenance.

Packaged Rooftop Units - Constant Volume - Single Zone - includes Heat Pumps

Signs of poor maintenance:

1. Covers missing, screws missing (usually on roof).

2. Dirty coils, leaks, or noisy belts.

3. Maintenance supplies or equipment refuse in or around the unit.

4. New compressor(s).

Maintenance questions to ask:

1. Comfort problems?

2. Accessibility?

What to do with the information:

As indicated earlier, 60 percent or more of the time you will find blatant evidence of poor maintenance. In many cases, you will find evidence of recent catastrophic failures like compressor replacements. The case can be made that a replacement in year five of 15-year equipment is evidence that their existing program is not working. We will cover positioning strategies later in the series.

Sales Rep Customer Presentation Package

Our customers typically are professional businesspeople and cannot afford to have you waste their time telling your company story. Therefore, you should develop a PowerPoint presentation to be printed out in color and insert it into a landscape desktop presentation folder to present to new customers. The idea here is to present your process and do so by keeping your message on each slide very brief with no more than three to four bullet points. A best practices service agreement presentation is outlined below:

1. Objective of call.

a. Introduce you (the prospective customer) to our company.

b. Identify your business and technical objectives.

c. Survey your HVACR equipment.

d. Explore options with you to optimize your maintenance budget.

e. Present the best program to meet your needs.

2. Company introduction (example).

a. We're a 34-year old commercial service company.

b. We have consistently grown each year due to our competitive programs and services.

c. Our company has continued to invest in state-of-the-art technology that allows us to deliver the highest level of service with the lowest possible cost.

d. Our focus on training and employee development programs assures the delivery of safe, reliable service.

3. Customer requirements (customize this for your target market).

a. Our clients' goals are to:

b. Avoid expensive downtime.

c. Maintain proper comfort and indoor air quality.

d. Reduce energy waste.

e. Extend the equipment asset value.

f. Obtain the lowest possible costs.

g. Eliminate business and technical risks.

4. How you will be meeting their needs.

a. For each requirement you should address how you will meet them via benefit selling

b. Examples:

c. Reduce expensive downtime by providing manufacturer's recommended maintenance tasking.

d. Maintain proper comfort and IAQ by maintaining your equipment at original design specifications.

e. Reduce energy waste by tuning equipment and cleaning heat transfer surfaces.

5. Cost analysis without proper maintenance.

a. Show chart or graph.

6. Cost analysis with proper maintenance.

a. Show chart or graph.

7. Our strengths (recap of benefits summary).

a. Examples:

b. We are organized to meet the unique needs of your industry.

c. Our computer-based business delivery process assures efficient, quality service.

8. Next steps.

a. Survey your equipment to verify program maintenance tasking requirements.

b. Identify options to improve equipment performance or reduce operating costs.

c. Upon completion of survey, explore your options prior to finalizing program scope of work.

d. Develop final program and present.

Do you have any other ideas or experience that you would like to share?
HVAC Forum / Dealing with difficult customers - any advise?
« Last post by sasha_nj on October 23, 2019, 10:38:17 AM »
You always meet some customers that will mention and agree on one job and then wants to drag you to do other things for free. Or those, that will always complain one thing or other or are always doubtful.

Some will call you to repair totally unrelated problem as if all their future problems are part of their previous service call.

How do you keep such customers happy? How do you make sure that you set the right boundaries on such jobs?
HVAC Forum / Whole House Humidifier - Popular Brands?
« Last post by sandyp on October 23, 2019, 10:29:31 AM »
Purchasing a major appliance for your home is always stressful.  Every Consumer wants to make sure that he or she is getting the very best within the budget available. Purchasing an appliance that will perform well and last decade after decade is not easy.  For many household appliances, figuring this out isn
What's the difference between a whole-house humidifier and a portable humidifier? Which is better?

There are many recommendations from experts. There is a lot of confusion what is the best option to mitigate very dry air in the house in winter.

here is what I found in an article and thought I will share this.

A host of health issues can plague you if your house or room isn't properly humidified during the heating season. Severely dry air with a humidity level below 30 percent can cause respiratory irritation, uncomfortably dry nasal passages, nosebleeds, and chapped and itchy skin. It can also exacerbate conditions such as allergies and asthma.

Dry air also wicks moisture out of porous material such as wood, including hardwood floors, and can cause splitting and cracking. Your home and its contents can benefit from careful humidifying, especially wooden musical pieces such as pianos, violins, and cellos, as well as antique furniture, moldings, and other woodwork.

Experts agree that a humidity level of 30 to 50 percent is optimal, and when you're running your heating system, that means running a humidifier, too. There are two basic types: a whole-house unit that is typically connected to your furnace blower and the portable or "room" unit.

Whole-House Humidifier Pros and Cons
In general, a whole-house unit is an install-it-and-forget-it item. It's integrated into the blower system on your furnace, drawing water directly from your water supply. There are a few different types, including a sprayer that injects mist into the airflow inside your ductwork and a foam cylinder that rotates in a water tray, with air blowing through and around it.

The whole-house system's greatest advantage is that it requires virtually no maintenance and keeps your entire home at a set humidity with a one-time setup. Because it draws water from your plumbing system as it's needed, you never have to fill it or worry that it's not humidifying because it's run dry. It's virtually soundless, and the initial cost is a fraction of what most portable units cost. In addition, most whole-house humidifiers literally cost pennies per year to operate.

Some expertise is needed for the installation of a whole-house humidifier, but just about any do-it-yourselfer can handle the job. They do tend to collect mineral deposits depending on the local water supply, and a whole-house unit warrants a thorough cleaning with diluted white vinegar at the end of the heating season before the deposits harden and become difficult to remove.

Breakdown of whole-house vs portable humidifiers

Portable Humidifier Pros and Cons
Room units are freestanding machines, usually on wheels, that have their own water supplies and plug into standard electrical outlets. They're usually powerful enough to humidify one to two rooms, though larger units can provide enough humidity to keep several rooms comfortable. Small, desktop models are available too but don't expect a wide coverage area. They tend to cover just enough area to keep you comfortable in your cubicle at work.

Portability is key here, as well as convenience. You can move the unit anywhere you need it: a bedroom at night or a living area during the day. It's perfect for renters who can't install a whole-house unit, and when it's time to move, the humidifier goes, too. They're simple to operate and do a good job of keeping a smaller area humidified.

Better portable units are far more expensive than whole-house humidifiers. The whole-house units utilize your furnace blower, but portable units must include one. They're heavy, though. Most are fitted with rolling casters for ease of movement. Expect some noise too, sometimes as much as a window air conditioner.

Maintenance is the biggest pitfall to the portable units. Depending on the settings and how large an area you're covering, you may find you have to fill the water reservoir almost daily. Most units have removable tanks, but with others, you'll have to bring the water to the unit.

In addition, you'll want to keep the reservoir as clean as you can. Standing water is bacteria's playground, spewing germs into your indoor air. The Mayo Clinic recommends the following steps, for the safe use of a portable humidifier:
  • Don't fill the humidifier with tap water; use distilled or demineralized water instead.
  • Empty the reservoir daily, and fill it with fresh water.
  • Clean the unit thoroughly every three days.
  • Replace the filter at least as often as the manufacturer recommends.
  • Watch for dampness around the unit, which indicates that it's turned up too high and may be creating conditions for mold and bacteria to thrive.

What else do you have to say on this matter?

No two individuals will agree which Garage door opener is the best as each owner likes his or her. When they work, they do the same job - open the door at the press of a button!

However, when they go bad then you end up with a real problem in your hand specially if it is snowing or raining.

Deciding on a garage door opener can be tricky. The fact that there
Hope everyone is busy. I thought let you know about new software that our company recently started using.  You might benefit too.

We recently migrated from trackit which was becoming dated and unworkable. We are now using Field Force Tracker software with photocopier module to manage recurring invoices and counter maintenance. It has everything that a company of our size needs. However, we had to recover data from trackit and clean up for import which was a big pain.

Is there any one who has migrated from trackit to Field Force Tracker? How did you manage your migration?
HVAC Forum / Considering various HVAC Brands - Pro tIps
« Last post by amit on October 22, 2019, 08:14:14 PM »
Here is tip from the pro if you are looking for a new furnace or Ac Unit

Except for a few minor details, there